Education
B.S. in Information Technology
Florida State University
Graduated: May 2020
Certifications
CompTIA Security+
2024
CompTIA Network+
2025
AWS Cloud Practitioner
2025
AWS Solutions Architect
2026
Experience
Platform Support Agent - Skillable
November 2025 - Present
- Provide technical support for Skillable's cloud-based platform, assisting customers with troubleshooting and resolving issues.
- Collaborate with cross-functional teams to identify and implement solutions to improve platform performance and reliability.
- Document support cases and contribute to the knowledge base to enhance customer self-service resources.
Help Desk Technician - Syntech Systems
September 2022 - November 2025
- Provided technical support to end-users, resolving hardware and software issues for a linux based fuel management system.
- Assisted with network troubleshooting and maintenance, ensuring optimal performance of IT infrastructure.
- Contracted with public trust clearance for access to mission critical systems with the U.S Border Patrol.
Technical Support Specialist/Supervisor - VIPDesk Connect
February 2021 - September 2022
- Provided technical support for a cloud-based platform, assisting customers with troubleshooting and resolving issues.
- Supervised a team of support agents, providing guidance and mentorship to ensure high-quality customer service.
- Collaborated with cross-functional teams to identify and implement solutions to improve platform performance and reliability.
Skills
Cloud Computing
AWS Services
Advanced
Networking
TCP/IP, DNS, DHCP
Advanced
Security
Principles & Practices
Advanced
Technical Support
Troubleshooting
Expert
Customer Service
Client Relations
Expert
Team Leadership
Mentorship
Advanced
Projects
Personal Portfolio Website
- Designed and developed a personal portfolio website using HTML, CSS, and JavaScript to showcase my skills and projects.
- Implemented responsive design principles to ensure optimal viewing experience across devices.
- Deployed the website using GitHub Pages, demonstrating proficiency in version control and web hosting.
Get In Touch
I'd love to hear from you! Feel free to reach out through any of the following channels: