Professional Resume

Summary

IT professional specializing in cloud infrastructure, networking, and technical support. AWS and CompTIA certified with hands-on experience supporting Azure and Linux environments. Proven ability to diagnose complex issues, support users, and maintain reliable technical environments while continuing to expand expertise in cloud and infrastructure technologies.

Education

B.S. in Information Technology

Florida State University

Graduated: May 2020

Certifications

CompTIA Security+

Jun 2024

CompTIA Network+

July 2025

AWS Cloud Practitioner

Aug 2025

AWS Solutions Architect

Mar 2026

Professional Experience

Skillable

Platform Support Technician

Nov 2025-Present

• Diagnosed and resolved connectivity, VM performance, and content delivery issues across Azure-hosted virtual lab environments.
• Collaborated with Engineering and Operations teams to troubleshoot and escalate complex infrastructure incidents, ensuring timely resolution of environment and platform issues.
• Validated user credentials and IAM permissions to maintain secure access to proprietary data, virtual environments, and platform assets.

Syntech Systems

Technical Solutions Specialist

Sept 2022-Oct 2025

• Collaborated with U.S. Border Patrol personnel to support fuel management systems, telematics devices, and related equipment, resolving 15+ tickets daily with a 3-hr SLA.
• Supported site distributors with the installation, configuration, and troubleshooting of fuel management systems in Linux-based environments.
• Diagnosed connectivity issues and assisted with firewall changes to establish secure network access and restore system functionality.

VIPDesk Connect

Technical Support Supervisor

Feb 2021 - Sept 2022

• Provided technical support for Owlet smart baby-monitoring products, troubleshooting device setup, mobile application, connectivity, and hardware/software issues.
• Promoted to Technical Support Supervisor after one year, leading a team of support agents while managing complex escalations, coaching, and performance.
• Trained new hires on technical support processes, product knowledge, troubleshooting procedures, and customer service standards.

Skills

Projects

Cloud Resume Challenge

Objective: Build a personal cloud portfolio to showcase cloud infrastructure skills and demonstrate hands-on experience with AWS services.

Technologies: AWS S3, CloudFront, Route 53, ACM, API Gateway, Lambda, DynamoDB, GitHub Actions.

Status: Ongoing — analytics and Infrastructure as Code , see future enchancements.

Future Enhancements: Addition of analytics and Infrastructure as Code (IaC) using AWS CloudFormation or Terraform to automate the deployment and management of the cloud portfolio infrastructure.

Highlights:

• Hosted static website through S3 and CloudFront with HTTPS and custom DNS.
• Built a serverless visitor counter using API Gateway, Lambda, and DynamoDB.
• Automated deployments and CloudFront cache invalidation with GitHub Actions.
• Troubleshot CORS, API integration, permissions, and data serialization issues.

Fuel Pump Simulator

Objective: Develop a fuel pump simulator to demonstrate programming skills and provide a hands-on learning tool for understanding fuel pump operations and transactions.

Technologies: Java, Javascript

Status: Completed — currently hosted on GitHub.

Highlights:

• Implemented a user-friendly interface to simulate fuel pump operations, including fuel selection, payment processing, and transaction logging.
• Utilized Java and JavaScript to create a responsive and interactive simulation experience.

Access the project here

Laptop Upgrade/Windows Rebuild

Objective: Upgrade and rebuild an aging HP model laptop to improve system and drive performance, security, and usability.

Technologies: Windows 10, Windows 11, HP Laptop, RAM, SSD

Status: Completed — successfully upgraded and rebuilt the laptop.

Highlights:

• Upgraded hardware components, including RAM and storage, to enhance system performance.
• Reinstalled and configured Windows 10/11 to ensure optimal performance and security.
• Implemented best practices for system maintenance, including regular updates, backups, and security measures.